Privacy Policy

Last Updated: September 11, 2026 | Effective Date: January 1, 2026

Governed by the New Zealand Privacy Act 2020 & Information Privacy Principles (IPPs)

New Zealand Privacy Commitment: ("Lorevianroyal", "we", "our", or "us") respects your dignity and confidentiality. We manage your personal information in strict accordance with the New Zealand Privacy Act 2020, the Information Privacy Principles (IPPs), and relevant regulatory standards governing luxury hospitality and gaming.

1. Corporate Identity & Data Controller

The responsible agency collecting and processing your personal data is:

Company Name:
NZBN: 9429049281743
Company Number: 8392014
Registered Office:
Privacy Officer Contact: privacy@lorevianroyalhotel.com | Telephone: +64 4 891 3724

2. Categories of Personal Information We Collect

To provide exemplary casino hotel experiences, we collect information across various guest interactions:

Identity & Contact Information: Full legal name, date of birth, residential address, telephone number, email address, and official government-issued photo identification (Passport or New Zealand Driver Licence). Verification of age is mandatory under the New Zealand Gambling Act 2003.
Booking & Reservation Details: Suite preferences, arrival/departure dates, special concierge requirements, dietary preferences, and room service history.
Financial & Transactional Data: Encrypted payment card details, billing addresses, transaction records, and currency exchange records where applicable.
Gaming & Loyalty Data: Casino loyalty membership details, gaming salon access logs, play history, and responsible gaming preferences or exclusions.
Surveillance & Safety Records: Closed-circuit television (CCTV) recordings, vehicle registration numbers for valet services, and electronic door keycard access logs maintained for patron security.
Digital & Technical Usage Data: IP addresses, browser types, session durations, device identifiers, and cookie preferences gathered via our online digital platform.

3. Legal Grounds and Purposes of Processing

We process your personal information strictly pursuant to the following lawful bases:

Contractual Performance: Processing suite reservations, event bookings, dining experiences, and fulfilling luxury hospitality commitments.
Statutory Compliance: Satisfying mandatory obligations under the New Zealand Gambling Act 2003, Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT), and the Privacy Act 2020.
Legitimate Interests: Ensuring premises security, fraud prevention, service enhancement, and maintaining patron safety.
Explicit Consent: Sending customized promotional invitations, newsletter releases, or specialized culinary offers (which can be revoked at any time).

4. CCTV, Security & Surveillance Notice

For the safety of our guests, staff, and gaming integrity, Lorevianroyal operates high-definition CCTV surveillance throughout the casino gaming floors, hotel lobbies, corridors, and public access points in compliance with New Zealand Department of Internal Affairs (DIA) regulations. Footage is stored securely, accessed exclusively by authorized security personnel, and retained for mandatory regulatory audit windows unless required for lawful investigations.

5. Disclosure of Personal Information

Lorevianroyal does not sell or trade guest personal information. Data may be disclosed strictly under confidential terms to:

Accredited payment gateways, financial institutions, and reservation platform processors.
Specialist concierge service partners, transport providers, and IT infrastructure hosting providers.
New Zealand law enforcement authorities, the Department of Internal Affairs (DIA), or Courts where compelled by lawful warrant or statutory mandate.

6. International Data Transfers

If personal information is transferred or stored outside New Zealand by our audited cloud infrastructure providers, we ensure comparable safeguards are enforced in accordance with Information Privacy Principle 12 (IPP 12) of the Privacy Act 2020, including binding standard contractual clauses.

7. Your Rights Under the New Zealand Privacy Act 2020

You have comprehensive rights regarding your personal information, including:

Right of Access (IPP 6): Request confirmation of and access to personal data we hold about you.
Right to Correction (IPP 7): Request correction of inaccurate, incomplete, or outdated information.
Right to Withdraw Consent: Opt-out of marketing communications at any time via automated unsubscribe links or by contacting our Privacy Officer.

To exercise your rights, contact our Privacy Officer at info@lorevianroyalhotel.com. If you are dissatisfied with our response, you may lodge an inquiry with the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz.